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Terms and Conditions

Last Updated: January 3, 2026

Welcome to HemoNexa. These Terms and Conditions ("Terms") govern your use of our website and purchase of our products. By accessing our website or purchasing HemoNexa products, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products. If you do not agree with these Terms, you must not use our website or purchase our products.

1. Acceptance of Terms

By accessing and using this website (primoboostxl-us.com) and purchasing HemoNexa products, you accept and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Disclaimer. These documents constitute a legal agreement between you and HemoNexa.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or purchase of products after changes indicates your acceptance of the modified Terms.

2. Eligibility

To purchase HemoNexa products, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate and complete information when placing orders
  • Comply with all applicable laws and regulations

By placing an order, you represent and warrant that you meet these eligibility requirements.

3. Product Information and Availability

We strive to provide accurate product descriptions and information. However:

  • Product images may not exactly represent the actual product
  • We cannot guarantee that product descriptions are error-free or complete
  • Product availability is subject to change without notice
  • We reserve the right to discontinue any product at any time

HemoNexa is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. Results may vary, and we make no guarantees regarding specific outcomes.

4. Ordering and Payment

Order Placement

When you place an order:

  • You make an offer to purchase the products
  • We may accept or reject your order at our discretion
  • A confirmation email does not constitute acceptance of your order
  • We accept your order when we ship the products

Payment

Payment must be made at the time of purchase using accepted payment methods. By providing payment information, you represent that:

  • You are authorized to use the payment method
  • The information provided is accurate and current
  • You will pay all charges incurred

We use third-party payment processors to handle transactions securely. We do not store your complete payment information on our servers.

Pricing

All prices are in US dollars and are subject to change without notice. We reserve the right to:

  • Modify product prices at any time
  • Correct pricing errors
  • Cancel orders placed with incorrect pricing

The price charged will be the price in effect at the time of order acceptance.

5. Shipping and Delivery

Shipping Policy

We ship to addresses within the United States and select international locations. Shipping costs and delivery times vary based on:

  • Shipping destination
  • Selected shipping method
  • Product availability
  • Order volume

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather or natural disasters
  • Acts of God or force majeure events

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on your first purchase of HemoNexa. To qualify for a refund:

  • Request a refund within 60 days of purchase
  • Return the product (including empty bottles)
  • Provide proof of purchase
  • Contact customer service to initiate the return

Refund Process

Upon receipt and verification of your return:

  • We will process your refund to the original payment method
  • Refunds typically process within 5-10 business days
  • Shipping and handling costs are non-refundable
  • Return shipping costs are the customer's responsibility

Exclusions

The money-back guarantee does not apply to:

  • Repeat purchases (second and subsequent orders)
  • Products returned after 60 days
  • Products not returned in original packaging
  • Products damaged due to misuse or negligence

7. Subscription Services

If you enroll in a subscription or auto-ship program:

  • You authorize recurring charges to your payment method
  • Shipments occur at specified intervals until cancelled
  • You can cancel at any time by contacting customer service
  • Cancellation must be made at least 5 days before the next scheduled shipment
  • Subscription prices may be subject to change with notice

8. Intellectual Property Rights

All content on this website, including but not limited to:

  • Text, graphics, logos, images
  • Audio and video content
  • Software and code
  • Design and layout
  • Trademarks and service marks

...is the property of HemoNexa or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Modify or create derivative works from our content
  • Use our trademarks without authorization
  • Reverse engineer or decompile any software

9. Prohibited Uses

You agree not to use our website or services to:

  • Violate any laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful code or malware
  • Engage in fraudulent activities
  • Harass, abuse, or harm others
  • Collect personal information without consent
  • Interfere with website functionality
  • Impersonate HemoNexa or others

We reserve the right to terminate your access for prohibited uses.

10. User Accounts

If you create an account on our website:

  • You are responsible for maintaining account security
  • You must keep your password confidential
  • You are responsible for all activities under your account
  • You must notify us immediately of unauthorized access
  • We reserve the right to suspend or terminate accounts

11. User Content and Reviews

If you submit reviews, testimonials, or other content:

  • You grant us a non-exclusive, worldwide, royalty-free license to use your content
  • You represent that your content is original and does not infringe on rights of others
  • We may edit, remove, or refuse to publish your content
  • We are not responsible for user-submitted content

You agree not to submit content that is:

  • False, misleading, or defamatory
  • Obscene, offensive, or inappropriate
  • Infringing on intellectual property rights
  • Spam or promotional in nature

12. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • Products are provided "AS IS" and "AS AVAILABLE"
  • We make no warranties, express or implied
  • We do not warrant that products will meet your expectations
  • We do not guarantee specific results or health outcomes
  • Website functionality may be interrupted or contain errors

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEMONEXA SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Personal injury or health complications
  • Damages exceeding the amount you paid for products

Some jurisdictions do not allow limitations of liability, so these limitations may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless HemoNexa, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of products or website
  • Your violation of these Terms
  • Your violation of any laws or rights of third parties

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our products/website shall be resolved in the state or federal courts located in California. You consent to the exclusive jurisdiction of these courts.

16. Dispute Resolution and Arbitration

Any dispute or claim arising from these Terms or your use of our products shall be resolved through binding arbitration rather than in court, except that:

  • You may bring claims in small claims court if they qualify
  • Either party may seek injunctive relief in court

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules. The arbitrator's decision is final and binding.

Class Action Waiver

You agree that disputes will be resolved on an individual basis. You waive your right to participate in class actions, class arbitrations, or representative actions.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and HemoNexa regarding use of our website and products.

19. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations without restriction.

21. Force Majeure

We shall not be liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Labor disputes
  • Pandemics or public health emergencies
  • Failure of suppliers or carriers

22. Contact Information

For questions about these Terms and Conditions, please contact us:

HemoNexa Customer Service
Email: legal@hemonexa.com
Phone: 1-800-HEMONEXA
Address: 123 Health Street, Wellness City, CA 90210

23. Acknowledgment

BY USING THIS WEBSITE OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.