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Privacy Policy

Last Updated: January 3, 2026

At HemoNexa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order for HemoNexa products
  • Register for an account on our website
  • Subscribe to our newsletter or marketing communications
  • Contact us with inquiries or customer support requests
  • Participate in surveys, contests, or promotions

Personal information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Demographic information (age, gender, preferences)
  • Health-related information (if voluntarily provided)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Clickstream data

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Communicating with you about your orders, account, or inquiries
  • Sending you marketing communications (if you've opted in)
  • Improving our website, products, and services
  • Personalizing your experience on our website
  • Preventing fraud and enhancing security
  • Complying with legal obligations
  • Conducting research and analytics

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you interact with our website
  • Improve website performance and functionality
  • Deliver targeted advertising

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Order fulfillment and shipping
  • Email delivery and marketing
  • Website hosting and maintenance
  • Customer service and support
  • Analytics and data analysis

Legal Compliance

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Enforce our terms and conditions
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (SSL/TLS)
  • Secure payment processing systems
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us.

Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly
  • Updating your account preferences

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website and services, you consent to the transfer of your information to these countries.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HemoNexa Customer Service
Email: privacy@hemonexa.com
Phone: 1-800-HEMONEXA
Address: 123 Health Street, Wellness City, CA 90210

We will respond to your inquiry as promptly as possible, typically within 30 days.

13. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

14. European Users (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

Our legal basis for processing your personal data includes:

  • Consent (where you have given it)
  • Performance of a contract
  • Legal obligation
  • Legitimate interests

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.